The airport information desk will be happy to help you!

Where will I find my check-in counter? Will my plane arrive on time? Where can I check in the evening before my flight? The friendly staff at the airport information desk will be happy to answer any questions you may have as a traveller or a visitor. The information desk also offers lots of other services:

  • Sales of S-Bahn, bus and tram tickets (Verkehrsverbund Oberelbe)
  • Booking taxis and chauffeur services
  • Booking airport tours and hotel rooms
  • Sales of Regional and City Cards and souvenirs

The lost property office is located at the information desk. You can also book exciting guided tours of the airport there.

Lost property
Guided tours of the airport


Illustration: Airport information on the Arrivals level

Friendly, competent staff advise passengers and visitors at the airport information desk

Airport information desk


+49 (0)351 881-3360




Arrivals level in the terminal