Passenger Handling/Operations
At Dresden Airport passenger handling (Operations) and lost luggage (Lost & Found) are run by two handling agents:
- Airport Services Dresden GmbH (ASD)
Tel.: +49 (0)351 - 881 4010
Fax.: +49 (0)351 - 881 4015
E-Mail: drsstsek@dlh.de - Aviation Handling Services GmbH (AHS)
Tel.: +49 (0)351 - 881 4181
Fax.: +49 (0)351 - 881 4185
E-Mail: dresden@ahs-de.com
A full range of handling services both on the ramp and in Check-in/Operations and Lost & Found are therefore available to all airlines flying to Dresden.
Contact
Traffic and infrastructure
General information on this business division
The services and offers available in this area of business are provided with the aid of state-of-the-art technology and a fully automated DCS (Departure Control System) which guarantees the very high standards required by IATA. The handling agents’ service package also includes dealing with baggage claims using SITA’s universal World Tracer baggage tracing system.
All personnel is trained and qualified to international aviation standards. They also undergo refresher courses on an ongoing basis. All Operations personnel have passed the mandatory IATA dangerous goods training courses (category 7) and are capable of handling all aircraft types. All handling agents have their own private radio frequencies so that handling services can be requested “from the air”. Making handling on the ground even smoother and quicker. Passenger handling is fully automated. Load planning and load and trim sheet generation are also computerised.
Services at a glance
Passenger handling
- Automated, common or per-flight check-in as required by the airlines
- Interline Through Check-In
- Automated Bag Tag printing
- Automated boarding control
- Evening-before check-in
- 100% baggage security check
- Assistance for unaccompanied children and disabled passengers
- VIP service
Operations
- Automated load planning and load and trim sheet generation
- Provision of briefing documents (PFI, MET, ATC flight plans etc.)
- ATC flight plan updates when required
- All third-party on-board handling services supervised
- Lost or damaged baggage claims handled using SITA World Tracer system
Lost & Found
- Lost or damaged baggage claims handled using SITA World Tracer system